Customer Administrator

Customer Administrator - Pewsey

Location: Pewsey

We have an exciting opportunity for a Customer Administrator to join our office team based in Pewsey.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

Top 50 Fastest Growing Companies in the Midlands
Sunday Times Track 100 Fastest Profit Growth in the UK
Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £169m in 2024.

About the Team

As a Customer Administrator, you will play a key role in supporting our operations and delivering exceptional service to our valued customers. This position requires a proactive, organised individual with strong administrative skills and a customer-first mindset.

The role of Customer Administrator:

In this role, you will be responsible for the following key areas:.

Supporting the full business cycle, from enquiry through to delivery i.e. processing orders for the manufacturing team, including processing sales orders, preparing paperwork, allocating stock and other administration around the office
Ensuring a seamless customer experience in a fast-paced, commercial environment
Managing customer accounts and building strong client relationships
Reach out to potential customers to generate enquiries, leads and adding to their own portfolio of companies.

Key Skills and Essential Experience:

Essential requirements for the role:

2 year’s experience in a Customer Service/Admin role
Skilled in Microsoft Office, particularly Excel
Educated to A-Level Standard (or equivalent)
Demonstrate strong mathematics and numeracy

The successful candidate will also have the following key skills:

Be a strong and accurate administrator
Be outgoing, positive and have excellent communication skills, particularly on the telephone
Be commercially minded
Be a flexible and supportive member of the team
Manage a healthy workload and maintain focus and organisation
Be able to understand and effectively follow company process and procedure
Have a track record of customer service success and a desire to improve the customer experience
Show a desire to learn about new and existing products

What you will get:

Excellent competitive salary, including a generous bonus scheme
A good work/life balance. 8:00am to 5:00pm Monday to Friday
Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
After 6 months:
- Life insurance
- Company pension scheme
- Cycle to Work scheme
- Optional private healthcare scheme
The option to become a shareholder in the business after 6 months employment