Customer Service Representative

Location: Coventry

We have an exciting opportunity for a Customer Service Representative to join our team based in Coventry.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

• Top 50 Fastest Growing Companies in the Midlands
• Sunday Times Track 100 Fastest Profit Growth in the UK
• Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £169m in 2024.

The role of Customer Service Representative:

www.kitepackaging.co.uk is the eCommerce platform for Kite Packaging, a leading UK-wide distributor of packaging products delivered through a national carrier network. Due to the high volume of daily orders and dispatches, we receive a significant number of customer enquiries via phone, email, and live chat relating to deliveries, order updates, and general product queries.

Key Skills and Essential Experience:

The ideal candidate will have a minimum of 2 years' experience in an office-based customer service environment, along with the following key skills and attributes:

• A clear, professional, and confident telephone manner
• Proven ability to handle a high volume of calls and customer queries effectively
• Strong listening and problem-solving skills with a customer-focused approach
• Excellent administrative and organisational abilities
• High attention to detail and accuracy in all tasks
• Ability to remain calm under pressure and deliver results within tight deadlines
• Comfortable using multiple systems simultaneously and managing competing priorities
• Proficient in Microsoft Office applications, particularly Word, Excel, and Outlook
• A proactive attitude and willingness to go above and beyond to support the team and customers

What you will get:

• Excellent competitive salary including a bonus Scheme (upon completion of probation)
• Good work life balance. 8:30am to 5:30pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
• After 6 months:
  • Life insurance
  • Company pension scheme
  • Cycle to Work scheme
  • Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment

Covering letters and CV’s should be emailed to: Joseph Turner, Recruitment Manager.  jturner@kitepackaging.co.uk