Field Service Engineer

Field Service Engineer - South Region

Location: South

We have an exciting opportunity for a Field Service Engineer to join our team covering locations such as Letchworth, Swindon, Sittingbourne, Portsmouth and surrounding areas.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

Top 50 Fastest Growing Companies in the Midlands
Sunday Times Track 100 Fastest Profit Growth in the UK
Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £169m in 2024.

The role of Field Service Engineer:

We are looking for a skilled, hands-on Field Service Engineer to support our growing fleet of packaging machinery across the UK. This role combines both workshop-based activities and on-site servicing at customer locations, ensuring:

Machinery is installed, maintained, and repaired to the highest standard
Customers receive responsive and knowledgeable technical support
New equipment is fully tested and prepared prior to delivery

This is a fantastic opportunity to be part of an innovative, fast-paced business where your technical expertise will directly contribute to customer satisfaction and company growth.

Key Responsibilities:

Service & Maintenance

Perform routine servicing, inspections, and preventative maintenance on packaging machinery.
Diagnose faults, carry out repairs, and test machines to ensure optimal performance.
Act as secondary support to install, commission, and set up machines at customer sites when required.

Pre-Delivery Inspection (PDI)

Carry out comprehensive Pre-Delivery Inspections (PDI) on new machines in the workshop.
Check all mechanical and electrical systems to ensure machines meet quality and safety standards before shipment.
Complete PDI documentation and sign-off prior to dispatch.
Work with admin & warehouse teams to ensure machines are ready on time for delivery.

Customer Support

You will not be the first point of contact for customer technical issues, but you may have direct contact with the customer and build a relationship over time.
Whilst onsite, it may be necessary to train customers on basic machine operation, care, and troubleshooting.

Workshop Responsibilities

Support workshop activities, including machine rebuilds and preparation of equipment for dispatch.
Working with workshop team to provide accurate service records, parts usage, and job reports.

Administration & Reporting

Complete service reports, job sheets, and timesheets accurately and promptly.
Provide feedback on recurring issues, machine performance trends, and opportunities for improvement.
Work with the fleet management and purchasing team to request parts and raise service

Key Skills and Essential Experience:

Proven experience as a Field Service Engineer, Maintenance Engineer, or similar hands-on technical role.
Mechanical and/or electrical knowledge, preferably with experience in packaging or automated machinery, is desirable but not essential.
Experience with Pre-Delivery Inspections or machine commissioning is desirable.
Ability to read technical manuals, schematics, and diagrams.
Ability to work independently in the field and manage your own daily schedule.
Good communication skills and a customer-first approach.
Flexibility to travel to customer sites as needed (car allowance or company vehicle provided)
Full UK driving licence is essential.

What you will get:

Excellent competitive salary
A good work/life balance. 8:30am to 5:30pm Monday to Friday
Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
After 6 months:
- Life insurance
- Company pension scheme
- Cycle to Work scheme
- Optional private healthcare scheme
The option to become a shareholder in the business after 6 months employment