Internal Account Manager

Internal Account Manager - Covnetry

Location: Coventry

We have an exciting opportunity for an Internal Account Manager to join our Sales team based in Coventry.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

Top 50 Fastest Growing Companies in the Midlands
Sunday Times Track 100 Fastest Profit Growth in the UK
Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £169m in 2024.

About the Role

As an Internal Account Manager, you will play a key role in supporting our sales operations and delivering exceptional service to our valued B2B customers. This position requires a proactive, organised individual with strong administrative skills and a customer-first mindset.

The Role of Internal Account Manager:

In this role, you will be responsible for the following key areas:

Providing high-level support to our Sales team
Managing customer accounts and building strong client relationships
Handling sales administration with precision and efficiency
Supporting the full business cycle, from enquiry through to delivery
Ensuring a seamless customer experience in a fast-paced, commercial environment

Key Requirements

At least 2 years of experience in a B2B customer service or account management role
Proficient in Microsoft Office, particularly Excel, Word, and Outlook
Educated to A-Level standard or equivalent qualification
Strong mathematics and numerical skills
Previous experience within the packaging industry or a related sector is highly desirable

The successful candidate will also have the following key skills:

Be outgoing, positive and have excellent communication skills, especially over the phone
Be a strong and accurate administrator
Be commercially minded
Be a flexible and supportive member of the team
Manage a healthy workload and maintain focus and organisation
Be able to understand and effectively follow company process and procedure
Have a track record of customer service success and a desire to improve the customer experience
Show a desire to learn about new and existing products

What you will get:

Excellent competitive salary, including a generous bonus scheme
A good work/life balance. 8:00am to 5:00pm Monday to Friday
Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
After 6 months:
- Life insurance
- Company pension scheme
- Cycle to Work scheme
- Optional private healthcare scheme
The option to become a shareholder in the business after 6 months employment