Machine down? Let’s get you moving.
Whether your pallet wrapper has stopped completely or isn’t performing as it should, our engineers are here to help. We’ll assess the fault, attend your premises and work to get your equipment operating safely and efficiently.
Call-out prices from £320
Our call-out service includes:
- Initial telephone fault assessment
- Up to one hour of travel and the first hour of on-site labour
- Mechanical and electrical fault diagnosis
- Minor adjustments, resets and operational testing
- A quotation for any additional repairs or replacement parts required
Machine repairs and maintenance
Loading products
Expert support when your pallet wrapper breaks down
A fault with your pallet wrapping machine can quickly interrupt your packing operation. Our engineering call-out service helps identify the problem and get you on the way to restoring normal operation.
We’ll start with an initial telephone assessment to understand the fault before arranging an engineer visit where required. Once on site, the engineer will diagnose mechanical or electrical issues and carry out minor adjustments, resets and operational testing where appropriate.
Pallet wrapping machine brands we support
Our engineers can work on pallet wrapping machines from a wide range of leading manufacturers, including Robopac, Siat, C&C Group (IBIS), Cyklop, Omegatech, Spinny, Signode, Noxon, Lantech, Orion, Fromm, Youngsunpack and Extend.
We can also support machines from other manufacturers. If your brand isn’t listed, get in touch and our team can advise whether we can assist.
What happens if further repairs are needed?
Where the fault requires additional labour or replacement components, we’ll identify the work required and provide a quotation for the additional repair.
Replacement parts and further repair work are not included within the initial call-out charge. Any additional work or parts required will be quoted separately and must be approved before they are supplied or completed.
The initial call-out covers the engineer’s attendance, travel and diagnostic time within the included allowance. While our engineers will work to resolve the fault, some repairs may require additional work, replacement parts or a further visit.
Common Robopac errors
| Error code | Machine | Cause and solution |
|---|---|---|
| 1 Flashes on a Robopac Ecoplat | Robopac Ecoplat | Inverter communication error, caused by an electronic malfunction. Contact technical support. |
| 2 Flashes on a Robopac Ecoplat | Robopac Ecoplat | The emergency plate at the bottom of the carriage is triggered. Release the plate and reset the machine. |
| 3 Flashes on a Robopac Ecoplat | Robopac Ecoplat | There is a motor overload. Remove the cause of the overload. This may be because the chain has come off the turntable sprocket, the carriage has impacted the floor and the micro switch has not activated, or the carriage has gone too high. Turn the machine off and then restart. |
| 4 Flashes on a Robopac Ecoplat | Robopac Ecoplat | Table movement error. A fault or obstacle is preventing table movement. Clear the fault or obstacle, turn the machine off and then restart. |
| 5 Flashes on a Robopac Ecoplat | Robopac Ecoplat | Film breakage detected. Reattach the film and reset the machine. Applies with R-Connect and film monitoring. |
| 6 Flashes on a Robopac Ecoplat | Robopac Ecoplat | Carriage movement error. There is a fault or obstacle preventing film carriage movement. Clear the fault, turn the machine off and then restart. |
| 7 Flashes on a Robopac Ecoplat | Robopac Ecoplat | Pallet missing alarm. No pallet has been detected when starting the cycle. Place the pallet on the table and start a new cycle. |
| E01 Showing on a Robopac Masterplat | Robopac Masterplat | The emergency button is activated. Reset the button and press "Reset". |
| E02 Showing on a Robopac Masterplat | Robopac Masterplat | Carriage movement blocked. An obstacle has been detected during the spool carriage downstroke. Remove the obstacle and press "Reset". |
| E03 Showing on a Robopac Masterplat | Robopac Masterplat | Pallet truck emergency. An obstacle has been detected on the pallet loading/unloading ramp. Remove the obstacle and press "Reset". |
| E30 Showing on a Robopac Masterplat | Robopac Masterplat | Inverter alarm: 1. Table, 2. Carriage, 3. Stretch. Driver or voltage errors may include low power, overheating or communication errors. Contact technical support. |
| E04 Showing on a Robopac Masterplat | Robopac Masterplat | Safety barriers are engaged or the door is open. Clear the issue and press "Reset". |
| E39 Showing on a Robopac Masterplat | Robopac Masterplat | Motor issues detected. Contact technical support. |
| E60 Showing on a Robopac Masterplat | Robopac Masterplat | Film torn or spool empty. Replace or reinsert the film. |
| E61 Showing on a Robopac Masterplat | Robopac Masterplat | Table movement error. A fault or obstacle is preventing table movement. Clear the fault or obstacle, turn the machine off and then restart. |
| E83 Showing on a Robopac Masterplat | Robopac Masterplat | Communication error caused by an electronic malfunction. Contact technical support. |
| E01 Showing on a Robopac Rotoplat | Robopac Rotoplat | The emergency button is activated. Reset the button and press "Reset". |
| E02 Showing on a Robopac Rotoplat | Robopac Rotoplat | Carriage movement blocked. An obstacle has been detected during the spool carriage downstroke. Remove the obstacle and press "Reset". |
| E03 Showing on a Robopac Rotoplat | Robopac Rotoplat | Pallet truck emergency. An obstacle has been detected on the pallet loading/unloading ramp. Remove the obstacle and press "Reset". |
| E04 Showing on a Robopac Rotoplat | Robopac Rotoplat | Safety barriers are engaged or the door is open. Clear the issue and press "Reset". |
| E30 Showing on a Robopac Rotoplat | Robopac Rotoplat | Inverter alarm: 1. Table, 2. Carriage, 3. Stretch. Driver or voltage errors may include low power, overheating or communication errors. Contact technical support. |
| E60 Showing on a Robopac Rotoplat | Robopac Rotoplat | Film torn or spool empty. Replace or reinsert the film. |
| E61 Showing on a Robopac Rotoplat | Robopac Rotoplat | Table synchronisation issue. A fault or obstacle is preventing table movement. Fix the fault or clear the obstacle and press "Reset". |
| E64 Showing on a Robopac Rotoplat | Robopac Rotoplat | Carriage blockage. Carriage movement is obstructed. Clear the obstruction and press "Reset". |
| E65 Showing on a Robopac Rotoplat | Robopac Rotoplat | Presser blockage. Presser movement is obstructed. Clear the obstruction and press "Reset". |
| E71 Showing on a Robopac Rotoplat | Robopac Rotoplat | Presser position error. The presser is not in the correct position. Adjust the presser and restart the cycle. |
| E83 Showing on a Robopac Rotoplat | Robopac Rotoplat | Communication error caused by an electronic malfunction. Contact technical support. |
Pallet wrapper call-out pricing
Call-out prices start from £320 excluding VAT.
The call-out charge includes up to one hour of total travel time and the first hour of on-site labour, as well as fault diagnosis, minor adjustments, resets and operational testing where appropriate.
Travel or on-site labour exceeding the included allowance will be charged separately. Where reasonably possible, any additional charges will be explained before the engineer visits.
For advice or to arrange an engineer visit:
Call 02476 420089