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KITE PACKAGING LIMITED
SUPPLIER PAYMENT AND DISPUTE RESOLUTION GUIDE
Default Payment Terms
Except where different payment terms have been agreed in writing with a supplier, Kite Packaging will pay authorised invoices on a “net EOM 60 day basis”. This means that invoices will be paid 60 days from the end of the month of invoice during which the products are delivered or services provided (i.e. an invoice dated in August would be paid in early November). Products delivered or services provided after the 25th of the month may be treated as received in the following month.
Other payment terms submitted by a supplier, printed on an invoice or on a separate document do not supersede the Kite Packaging Default Payment Terms unless an authorised representative of Kite Packaging has agreed to those terms in writing, evidenced by their signature and date.
These requirements are in addition to any other conditions contained in any separate agreement between a supplier and Kite Packaging which have to be fulfilled prior to payment.
To allow prompt payment and reduce the risk of invoice rejections:
Dispute Resolution Process
If there is a separate agreement between the supplier and Kite Packaging relating to the supply of the goods or services to which an invoice relates, disputes relating to the invoice will be treated as a dispute arising under that agreement. Where there is no separate agreement, disputes shall be dealt with according to Kite Packaging standard Terms and Conditions of Purchase.
Kite Packaging reserves the right to withhold payment of disputed amounts pending resolution. However, Kite Packaging values its long-term relationships with suppliers and endeavours to settle any invoicing disputes quickly.
In the first instance, any dispute should be settled between the Kite Packaging representative who placed the order, and an authorised person for the supplier. If, after 14 days, the dispute is unresolved, the supplier can re-direct the dispute by emailing the Accounts Payable Team on email@example.com with a copy of the invoice, a summary of the issue(s) and correspondence to date in respect of the dispute. The Accounts Payable Team will escalate the information within Kite Packaging to facilitate resolution where possible.
Kite Packaging - Supplier payment and dispute resolution guide 2018(1)
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